FAQ

What shipping options are available on EllenKvam.com?

Currently, we ship via UPS (Standard), USPS (2nd Day), and FedEx (Overnight) to the U.S., Canada, and U.S. Territories. When you use a Personal Shopper, we ship overnight via FedEx if the item is in stock.

Can I ship my order to an international location?

Yes, we can ship to most international locations. Please contact customerservice@ellenkvam.com for information.

Returns & Exchanges

We provide a full refund for all unworn items returned within 15 days. You may exchange your item for a store credit if returned within 30 days. Please note that all earrings sales are final.

Send your return along with a sales receipt to Ellen Kvam’s Customer Service Center:

Customer Service Center
501 South Monroe Street
San Jose, CA 95128
customerservice@ellenkvam.com

Shipping

Your original Ellen Kvam item will be lovingly packed and expertly shipped for domestic or international delivery. If you’re ordering within the U.S., enjoy free shipping on all orders of $175 or more.

Occasionally, we may need to ship your items separately. But, if your order requires more than one shipment, you will only be charged one shipping fee.

Shipping Times & Rates

Any single item above 700 dollars may take up to 3 weeks to ship. Items below 700 dollars usually ship within 1 week.

More Information on Free Shipping:

Complimentary shipping is only available for U.S. delivery. Sales tax does not count toward the total amount. Free shipping is sent via ground shipping only. Items must be sent to the same location to secure free shipping rate.